## OUR TEAM

As a family run business, we hire only individuals who buy into the 1021 SunRise family’s philosophy of providing the best service this industry has to offer.

In an industry that traditionally experiences high turnover in drivers, we pride ourself in having the lowest staff turnover in the region. The reason for this is mainly due to our stance that “Our drivers need to make a living”. We will not undercut our competitors’ prices at the expense of our drivers’ earnings. Maintaining our competitive pricing while ensuring the well being of our drivers is an essential ingredient in our recipe for success. Our drivers are bonded, uniformed and accessible by radio at all times.

Our Two-Way Radio System – Through single hand-held two-way radios, drivers can talk directly to our dispatchers, office staff, and driver to driver. Our radio system enables us to give immediate status reports on any shipment. Also, if a driver is unable to complete a designated run, he/she can contact a backup driver immediately and make appropriate arrangements. Our drivers can be contacted anywhere any time…not just while they are in their vehicles. This system virtually eliminates disruption of service due to unforeseen causes like vehicle breakdowns, wrong addresses, etc.

## CUSTOMER SERVICE

Our customer service staff’s goal is to provide exemplary client service, delivered in a consistent manner, in tune with our clients’ requirements. Frequent and open communication between our customer service representatives, drivers, and dispatchers is mandatory. Our “help phone” assists in this process. Drivers are in constant contact with our CSR’s to address any problems that they encounter while delivering our client’s goods.

Our customer service staff will be fully conversant in your specific delivery directives. We are fully staffed Monday to Friday from 8:00 a.m. to 5:00 p.m.

We are very aware that in today’s economy, we need to keep our pricing competitive. As a family owned business, we can hold the line on price increases so that budget-minded companies can benefit without compromise on service!

SERVICE LEVELS | CALLED IN BY | DELIVERED BY
Immediate | Before 5:00 p.m. | 60 minute service
Rush | Before 3:00 p.m. | 2-4 hour service
Sameday | Before Noon | Delivery by 5:00 p.m.
Overnight | Before 4:00 p.m. | Next day by 4:00 p.m.
Overnight Immediate | Before 4:00 p.m. | Next day by 10:00 a.m.
Overnight Rush | Before 4:00 p.m. | Next day by Noon

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